This policy sets out how Crossways treats any information that you give us when you use this website, subscribe to our newsletter or purchase tickets for our events. Crossways is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this policy.

What we collect

We may collect the following information:

• Full name
• Contact information including telephone number, postal address and email address
• Demographic information such as birth date, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• If you have given permission for us to do so, we send relevant promotional emails about events, special offers or other information which we think you may find interesting using the email address which you have provided
• To improve our festival and events and to customise the information we send you according to your interests
• Event attendance and customer recording

Visitors to our website

When someone visits crosswaysfestival.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

Newsletter sign up

As part of the registration process for our e-newsletter, we collect personal information (name, email and country of residence). We use that information for a number of reasons – namely to tell you about what is happening at Crossways and Irish Pages; occasionally telling you about news from other organisations that we feel is of interest, and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe from our e-marketing list at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@crosswaysfestival.org

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Sharing of data

We do not share your personal details with any other company without your consent, however we may share anonymised personal information such as audience demographics with other organisations, particularly funders to help them understand the impact of their investment and to help us secure future funding.

We will not sell, distribute or lease your personal information to other third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Changes to this privacy notice

Crossways may occasionally change or update this policy. You should check this page to ensure that you are happy with any changes.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold at any time. Email your request to info@crosswaysfestival.org

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Cookie policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note this may prevent you from taking full advantage of the website.

Disclaimer

The information contained in this website is for general information purposes only. Please note the programming descriptions may have been generated by participants and event organisers and do not necessarily reflect the opinions of Crossways or our funders. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Crossways. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Crossways takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.